FAQ Page

General Information

Q: Where are you located?
A: Our shop is located at 203 Main Street, Louisville, NE 68037.

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Q: What are your store hours?
A:

• Thursday & Friday: 11 AM – 5 PM

• Saturday: 10 AM – 4 PM

• Sunday: 12 PM – 3 PM

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Q: Do you offer custom orders?
A: Yes! Custom work is what we do best. From personalized gifts to business branding, we specialize in laser-engraved items, décor, and promotional products. Share your idea—we’ll bring it to life.

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Q: How do I contact you?
A: You can reach us by phone, text, email, social media, or by stopping into the shop.
📞 402-515-2763

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Company Logos & Customer-Supplied Items

Q: Can you engrave or print my company logo?
A: Yes! Submit your logo through our website and we’ll review it to determine the best method—engraving or printing.

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Q: What file type works best for logos?
A: We prefer .AI (Adobe Illustrator) files. Other formats can work, but may have limitations depending on quality.

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Q: Do you provide mock-ups before ordering?
A: We provide proofs after an order is placed, but we do not create mock-ups prior to purchase.

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Q: Do you charge to redesign my file?
A: If your file needs to be recreated or adjusted for engraving, we’ll contact you before starting. Design fees typically start at $10+, depending on complexity.

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Q: Can I bring my own items to be customized?
A: Yes! You’re welcome to bring in items like apparel, drinkware, or signs for customization.

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Q: Is it cheaper if I provide my own items?
A: In most cases, yes—you’ll only be charged for labor and any materials used during the process.

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Q: What if something happens to my item during production?
A: When supplying your own items, you assume the risk. Some materials can react unpredictably to engraving or pressing. We’ll always communicate potential risks ahead of time.
Example: Glassware and coated tumblers may require test runs to ensure proper settings.

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Products & Services

Q: What types of products do you offer?
A: We carry a wide variety of items, including:

• Personalized gifts (ornaments, coasters, photo boards)

• Home décor (signs, shelves, charcuterie boards)

• Kids’ DIY kits and party projects

• Corporate gifts and promotional products

 

Q: Are your products made locally?
A: Many of our items are handcrafted right here in our Louisville shop. We also proudly carry products from other small businesses and local vendors.

 

Q: Do you offer DIY parties or classes?
A: Yes! We host fun, hands-on DIY experiences for kids, adults, and corporate groups—like door hanger painting, earring-making, and sign crafting.
👉 Learn more: www.thelanternboutique.com/event

 

Q: Do you offer seasonal items?
A: Absolutely! We rotate inventory year-round with fresh seasonal décor, gifts, and apparel.

 

Events & Parties

Q: How do I book a party?
A: Reach out with your preferred date, party type, and group size—we’ll help you plan the perfect event.

 

Q: Do you offer corporate team-building events?
A: Yes! Our creative workshops are a great way for teams to connect and have fun.

 

Q: Do I need to pay a deposit?
A: No deposit is required—full payment is needed to reserve your date.

 

Q: What is your cancellation policy?
A: Refunds depend on timing. If materials have already been purchased or production has started, refunds will not be issued. Please contact us as soon as possible if plans change.

 

Q: Can I adjust my guest count?
A: Yes—just reach out and we’ll do our best to accommodate changes.

 

Q: What if someone doesn’t show up?
A: If materials have already been prepared, we are unable to offer refunds for no-shows.

 

Ordering & Delivery

Q: Do you offer bulk or corporate orders?
A: Yes! We handle both small and large orders, including employee and client gifts. Reach out to discuss your project.

 

Q: Do you offer bulk pricing?
A: We may offer discounted pricing depending on quantity—contact us for details.

 

Q: What is your turnaround time?
A: Most custom orders are completed within 3–14 days, depending on size and complexity. Rush orders may be available.

 

Q: Do you ship orders?
A: Yes! We ship anywhere in the U.S. Shipping costs vary based on item size and weight.

 

Q: Can I pick up my order?
A: Absolutely! Local pickup is available at our Louisville location.
Please note: Painted Tree locations do not allow order pickups.

 

Policies & Customization

Q: Can you use my logo?
A: In most cases, yes! Submit your file and we’ll determine if it’s suitable for engraving or printing.

 

Q: What is your return policy?
A:

• Non-custom items: Return within 5 days of purchase

• Custom/personalized items: Final sale unless defective
  Customers are responsible for return shipping or bringing items back to the shop.

 

Q: Will I see a proof before production?
A: Yes—for custom designs, we’ll send a digital proof for approval. Standard designs do not include proofs.

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Products, Services & Our Vendors

Q: What types of products do you offer?
A: We offer a wide range of unique and customizable items, including:

• Personalized gifts (ornaments, coasters, photo boards)

• Home décor (signs, shelves, charcuterie boards)

• Kids’ DIY kits and party projects

• Corporate gifts and promotional products

We’re not just a gift shop—we’re a boutique filled with handcrafted items and products from local small businesses, making it easy to find one-of-a-kind gifts all in one place.

 

Q: Are your products made locally?
A: Many of our items are handcrafted right here in our shop in Louisville, NE. We also proudly carry products from other small businesses and vendors, giving you a mix of in-house creations and carefully curated goods.

 

Q: Do you have other vendors in your store?
A: Yes! The Lantern Boutique is home to a curated collection of local small business vendors. When you shop with us, you’re supporting multiple makers, creators, and entrepreneurs—all under one roof.

 

Q: What kinds of vendor products do you carry?
A: Our vendors offer a wide variety of items, including:

• Apparel (adult & kids)

• Candles & home fragrance

• Home décor

• Jewelry & accessories

• Pet items (treats, collars, care products)

• Soaps, lotions, and natural skincare

• Tea, pantry goods, pottery, and handmade items

Our inventory is always changing, so there’s something new to discover every time you visit.

 

Q: Are vendor items available online?
A: Many vendor items are available on our website, but not everything makes it online. For the full experience, we always recommend stopping into the shop!

 

Q: Can I become a vendor at The Lantern Boutique?
A: We’re always looking for unique, high-quality products. If you’re interested in becoming a vendor, please fill out the vendor application on our website.

 

Q: Do you offer DIY parties or classes?
A: Yes! We host fun, hands-on DIY experiences for kids, adults, and corporate groups—like door hanger painting, earring-making, and sign crafting. Check out our events page for current offerings.

 

Q: Do you offer seasonal items?
A: Absolutely! We rotate inventory year-round with fresh seasonal décor, gifts, and apparel—so there’s always something new to shop.