Shipping Policy
The Lantern Boutique Holiday order cut-off is December 9th for in-stock items. Any orders placed after this date, in stock or custom-made articles, are not guaranteed to be done by Christmas. The Lantern Boutique doesn't keep some items in stock, so your order may require us to order the product from the supplier before we can customize it for you. Please reach out to us before placing an order if you are trying to get it before a specific date.
Please take note of the following shipping deadlines: Shipping orders are NOT guaranteed by USPS or The Lantern Boutique. Most items are shipped via USPS, but we reserve the right to ship with another carrier if needed. Please remember we need a few days to process your order and create your beautiful items. Please note that custom orders or special orders may take longer to produce.
Below are the USPS cut-off deadlines. Please take note that our order cut-off is Dec 9th, as stated above.
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Priority Mail: 1-3 days, ship by Sunday, December 18th
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First-Class Mail: 1-3 days, ship by Saturday, December 17th
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USPS Retail Ground: 2 to 8 days, ship by Wednesday, December 15th
Once the item leaves our store, we do not control the speed or delivery of the USPS, FedEx, or UPS shipping process. We offer Free pick up at our shop, or for a small fee, we offer to meet up at Scooters of 144th & I80 or doorstep delivery in the Omaha area. Any charges shipping charges will be shown in the cart at checkout.
You do have the option to pick it up at our location in Louisville, Nebraska. The pick-up time will need to be scheduled with Mandi - (402) 515-2763
We will do our best to get the product shipped to you as quickly as possible, but please understand that some custom items may take longer to produce and get shipped.
The Lantern Boutique is not responsible for lost or stolen packages unless we input your shipping address wrong. You will be responsible for the reshipping charges if you input your address wrong at checkout and return the item to us.
We will not ship your items if you do not pay the reshipping charges.
If the shipping carrier loses your item, you will be required to submit a claim with the carrier. The Lantern Boutique will do its best to assist in your claim.
USPS missing package claim link - https://www.usps.com/help/missing-mail.htm
Return & Exchange Policy
If, for some reason, your item(s) arrives damaged, please reach out to us within 5 business days of receiving the product so we can figure out a solution.
We do not offer returns or exchanges on custom items once the order is in production. If the item is not customized you can return it to us for a refund. The buyer is responsible for the shipping costs to send the items back to us.
Thank you for shopping at our Home Decor and custom gift shop.
